Refund policy

MIRRORSCARE REFUND & RETURN POLICY

At MirrorScare, our specialty mirror products require careful production, assembly, inspection, and protective packaging. Due to the nature of our production and fulfilment process, orders may begin production shortly after they are placed.

Please read this Refund & Return Policy carefully before purchasing.

By completing a purchase from MirrorScare, you acknowledge that you have reviewed and accepted this policy, including our estimated 6–8 week production and delivery timeframe.

CANCELLATIONS & REFUNDS AFTER ORDERING

Please carefully review your order before completing your purchase.

Once an order has been confirmed and entered production or fulfilment, we generally cannot cancel or immediately refund the order simply because you:

  • Changed your mind;

  • Ordered accidentally;

  • No longer want the product;

  • Found another product elsewhere;

  • Expected immediate shipping;

  • No longer wish to wait for production; or

  • Have not received your order while it remains within the communicated 6–8 week timeframe.

Production and fulfilment may begin shortly after your order is confirmed.

Once materials, production capacity, labour, packaging, and fulfilment resources have been allocated to your order, cancellation may no longer be possible.

Where applicable consumer law provides a mandatory cancellation or refund right, those rights will continue to apply.

6–8 WEEK PRODUCTION & DELIVERY PERIOD

Please allow approximately 6–8 weeks from purchase for your MirrorScare order to be produced, inspected, packaged, shipped, and delivered, unless otherwise stated on the applicable product page.

MirrorScare products are specialty products and are not necessarily sitting in a warehouse ready for immediate dispatch.

An order that has been processing for one, two, three, or several weeks may therefore still be progressing normally.

An order remaining within the stated 6–8 week production and delivery period is not, by itself, considered late, lost, defective, or grounds for a refund.

Please do not purchase if you are unable or unwilling to wait for the communicated production and delivery period.

The 6–8 week timeframe is an estimate rather than a guaranteed delivery date. Nothing in this section limits any rights you may have under applicable consumer law concerning delayed or undelivered goods.

CHANGE-OF-MIND RETURNS

Except where required by applicable law, MirrorScare does not provide immediate refunds for change of mind once production or fulfilment has begun.

Where we agree to accept a change-of-mind return, the order must first be delivered to you.

You must not open, install, use, modify, assemble, damage, or otherwise alter the product.

To qualify for an approved change-of-mind return:

  • The product must have been delivered to you;

  • The product must remain completely unused and uninstalled;

  • The product must remain in its original condition;

  • Original protective packaging must remain intact;

  • Any seals, protective films, labels, accessories, components, instructions, and packaging must remain with the product;

  • You must provide proof of purchase;

  • You must contact MirrorScare before returning the product; and

  • You must follow the return instructions provided by our customer support team.

Do not send a product back without receiving return authorisation from MirrorScare first.

Our return destination will be provided privately after an eligible return has been reviewed and authorised. We do not publish the return address within this policy.

Unauthorised returns may not be accepted.

Where permitted by law, customers are responsible for return shipping costs associated with an approved change-of-mind return.

Because mirrors are fragile, customers are responsible for packaging an approved change-of-mind return appropriately for transportation.

DAMAGED OR DEFECTIVE MIRRORS

Please inspect your MirrorScare product as soon as reasonably possible after delivery.

If your mirror arrives damaged, broken, cracked, defective, or materially different from what you ordered, contact us promptly so that we can investigate the issue and determine the appropriate resolution.

Because mirrors and glass components may be damaged during transportation, reasonable evidence may be required before a damage claim can be approved.

We may request:

  • Clear photographs of the mirror and damaged area;

  • Photographs of the complete product;

  • Photographs of the shipping box;

  • Photographs of internal protective packaging;

  • Photographs of any visible damage to the parcel;

  • A photograph of the shipping label;

  • Your order number;

  • A description of the damage or defect; and

  • Video evidence where reasonably necessary to demonstrate an issue that cannot adequately be shown through photographs.

Please retain the mirror and all original packaging while your claim is being assessed.

Do not dispose of a damaged product or its packaging until MirrorScare has reviewed your claim or advised you that disposal is appropriate.

If the product is confirmed to be damaged, defective, incorrect, or otherwise qualifies for a remedy, we will provide an appropriate remedy in accordance with applicable consumer law. Depending on the circumstances, this may include repair, replacement, refund, or another appropriate resolution.

DAMAGE CAUSED AFTER DELIVERY

MirrorScare is not responsible for damage caused by misuse, improper installation, accidental drops, impacts, incorrect handling, unauthorised modifications, improper storage, normal wear and tear, or damage occurring after delivery, except where applicable law provides otherwise.

Please follow any installation, handling, or safety instructions supplied with the product.

Damage caused by the customer after receiving a product is not considered shipping damage or a manufacturing defect.

INCORRECT PRODUCT RECEIVED

If you receive a product materially different from what you ordered, please contact us promptly.

Provide your order number together with clear photographs of the product received and its packaging.

Once verified, MirrorScare will provide an appropriate resolution in accordance with applicable law.

RETURN SHIPPING

Do not return a MirrorScare product until your return has been approved and you have received return instructions.

If a return is approved, we will provide instructions explaining where and how the product must be returned.

For approved change-of-mind returns, return shipping costs are generally the customer's responsibility where permitted by law.

Where goods are faulty, damaged, or otherwise covered by mandatory consumer guarantees, responsibility for return costs will be handled in accordance with applicable consumer law.

Because MirrorScare products can contain fragile components, returned products must be packaged securely.

We strongly recommend retaining proof of shipment and tracking information for any authorised return.

RETURN INSPECTION

Receiving a returned product does not automatically mean that a refund has been approved.

Once an authorised return reaches the designated return facility, the product may be inspected.

For change-of-mind returns, we may check whether:

  • The product has been opened or used;

  • The mirror has been installed;

  • Protective materials have been removed;

  • The product has been damaged after delivery;

  • Components or accessories are missing;

  • Packaging has been materially damaged or discarded; or

  • The returned product otherwise fails to meet the conditions of the authorised return.

Where permitted by applicable law, a change-of-mind return that fails to satisfy the applicable return conditions may be refused.

REFUSED & UNCLAIMED DELIVERIES

Refusing delivery, failing to collect your parcel, or deliberately allowing an order to be returned to sender does not automatically create a right to a refund.

If an order is returned because it was refused, unclaimed, or could not be delivered due to incorrect information supplied by the customer, contact us so we can determine the available options.

Additional shipping or handling charges may apply where permitted by law.

SALE & PROMOTIONAL ITEMS

Except where required by applicable law, sale, clearance, promotional, and discounted products are not eligible for change-of-mind refunds unless otherwise stated.

This does not remove statutory rights relating to faulty, damaged, incorrectly supplied, or otherwise non-compliant products.

EXCHANGES

We do not guarantee direct exchanges.

If a change-of-mind return is approved, you may be required to complete the authorised return process and place a separate order for the replacement product.

Damaged, defective, or incorrect products will be handled according to the circumstances of the claim and applicable consumer law.

APPROVED REFUNDS

If a refund is approved, it will normally be returned to the original payment method used for the purchase.

Once MirrorScare issues a refund, your bank, credit card provider, or payment processor may require additional processing time before the funds appear in your account.

If more than 15 business days have passed after we confirm that your refund has been issued, please contact us at skellypaws@outlook.com.

PAYMENT DISPUTES & CHARGEBACKS

We encourage customers to contact MirrorScare directly before initiating a payment dispute or chargeback so that we have an opportunity to investigate and resolve the matter.

When responding to a payment dispute, MirrorScare may provide the payment provider with relevant transaction evidence, including order confirmation, product information, policies applicable at the time of purchase, production and fulfilment records, shipping and tracking information, delivery confirmation, and relevant customer communications.

Nothing in this section prevents a customer from exercising any rights available through their financial institution or under applicable law.

INTERNATIONAL & MANDATORY CONSUMER RIGHTS

Consumer protection and cancellation laws vary depending on the customer's location.

Nothing in this policy is intended to exclude, restrict, or modify consumer guarantees, statutory warranties, cooling-off rights, refund rights, or other legal protections that cannot lawfully be excluded.

If applicable law provides you with rights beyond those described in this policy, those mandatory legal rights will apply.

CONTACT MIRRORSCARE

For return, refund, damaged product, or order-related enquiries, please contact:

skellypaws@outlook.com

Please include your full name, order number, photographs or other relevant evidence where applicable, and a clear description of the issue.

Do not return your MirrorScare product until your return has been reviewed and you have received return authorisation and instructions from us.

IMPORTANT NOTICE

By purchasing from MirrorScare, you acknowledge that:

Orders may require approximately 6–8 weeks for production, inspection, packaging, shipping, and delivery.

Production may begin shortly after your purchase is confirmed.

Except where required by applicable law, an order cannot necessarily be cancelled simply because you change your mind or no longer wish to wait while the order remains within the communicated production and delivery timeframe.

Nothing in this Refund & Return Policy excludes or limits rights or remedies that cannot legally be excluded under applicable consumer law.