Shipping policy

MIRRORSCARE SHIPPING POLICY

At MirrorScare, our specialty mirror products require careful production, assembly, quality inspection, and protective packaging before they can be shipped. Please read this Shipping Policy carefully before placing your order.

By completing a purchase from MirrorScare, you acknowledge and accept the production, processing, and estimated delivery timeframes described below.

ESTIMATED PRODUCTION & DELIVERY TIME

Please allow approximately 6–8 weeks for your MirrorScare order to be produced, processed, shipped, and delivered.

Due to the unique design and production process of the MirrorScare mirror, orders are not necessarily available for immediate shipment.

Our team must allow sufficient time for production, assembly, inspection, protective packaging, and fulfilment before your mirror can be dispatched.

Please do not place an order if you are unable or unwilling to wait approximately 6–8 weeks for production and delivery.

By completing your purchase, you acknowledge and accept this estimated timeframe.

WHY DOES DELIVERY TAKE 6–8 WEEKS?

The MirrorScare mirror is a specialty product that requires more preparation than a standard mass-produced item.

Once your order is confirmed, the production and fulfilment process may begin shortly afterward.

Depending on the production run, this process may include preparing components, assembly, finishing, individual quality inspections, protective packaging, processing, and transportation.

Mirrors also require additional care during preparation and packaging because of their fragile nature.

Our priority is ensuring that each MirrorScare order is properly prepared and securely packaged before leaving our fulfilment facility rather than rushing orders through the process.

ORDER PROCESSING

After successfully placing your order, you should receive an order confirmation using the contact information provided during checkout.

Your order confirmation does not mean your mirror has shipped.

Your MirrorScare order may still be undergoing production, assembly, inspection, or preparation for shipment.

Once an order has entered production or fulfilment, it may no longer be possible to cancel or modify it.

Please carefully check your:

  • Product and variant selection

  • Quantity

  • Shipping address

  • Email address

  • Contact information

before completing your purchase.

SHIPPING & TRACKING

Where tracking is available, tracking information will be provided after your MirrorScare order has completed the necessary production and fulfilment stages and has been prepared for shipment.

Because production takes place before dispatch, tracking information may not be available immediately after you place your order.

This is normal and does not mean there is a problem with your order.

After tracking has been issued, the shipping carrier may also require additional time to register the shipment or display its first tracking update.

THE 6–8 WEEK TIMEFRAME

Our stated 6–8 week timeframe includes estimated production, processing, shipping, and delivery time, unless a different timeframe is clearly stated on the relevant product page.

An order that has been processing for one, two, three, or several weeks may therefore still be progressing normally.

Customers should take the full estimated 6–8 week timeframe into consideration before contacting us regarding an order that has not yet shipped or arrived.

The 6–8 week timeframe is an estimate and not a guaranteed delivery date.

HIGH DEMAND & PRODUCTION RUNS

MirrorScare may occasionally experience periods of high demand.

During these periods, orders may be produced and fulfilled as part of scheduled production runs.

Orders are generally processed according to our production and fulfilment schedule. Placing an order reserves your product within this process but does not mean the product is ready for immediate shipment.

Where a product is advertised as a pre-order, customers acknowledge that the product will require production time before shipment.

QUALITY INSPECTION & PROTECTIVE PACKAGING

Because MirrorScare products contain mirror components, additional care is taken before shipment.

Every order is checked before dispatch and packaged with the intention of protecting the product during transportation.

Please carefully inspect your MirrorScare product after delivery.

If your mirror arrives damaged or defective, please contact our customer support team promptly and provide your order information together with clear photographic or video evidence of the damage, including the product and shipping packaging where reasonably requested.

Please retain all original packaging while a damage claim is being assessed.

POSSIBLE SHIPPING DELAYS

Although we aim to have orders delivered within the estimated timeframe, circumstances outside our reasonable control can occasionally cause delays.

These may include:

  • Carrier or courier delays

  • Customs inspections

  • Severe weather

  • Public holidays

  • High order volumes

  • Production delays

  • Transportation disruptions

  • Customs or border processing

  • Incorrect or incomplete customer information

  • Other circumstances outside our reasonable control

If your order materially exceeds the estimated timeframe, please contact our customer support team so that we can investigate.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing checkout.

MirrorScare cannot guarantee that an address can be changed after an order has entered fulfilment or has been shipped.

If you notice an error in your shipping information, please contact us as soon as possible.

If an order cannot be delivered or is returned because an incorrect or incomplete address was supplied by the customer, additional shipping or handling charges may apply before the product can be shipped again, where permitted by applicable law.

INTERNATIONAL ORDERS

International MirrorScare orders may be subject to customs processing, border inspections, import procedures, or other requirements after entering the destination country.

These procedures are controlled by the relevant authorities and may result in additional delivery time outside MirrorScare's reasonable control.

Where applicable, customers may also be responsible for import duties, taxes, customs charges, or other fees imposed by their country or region unless otherwise stated during checkout.

LOST OR MISSING ORDERS

A MirrorScare order should not be considered lost simply because it has not arrived during the early stages of the stated 6–8 week production and delivery period.

Because our estimated timeframe includes production and fulfilment, your order may spend a portion of this period being prepared before it is handed to the shipping carrier.

If your order materially exceeds the estimated timeframe or your tracking information indicates a potential delivery problem, please contact us so that we can investigate.

DELIVERED BUT NOT RECEIVED

If tracking indicates that your order has been delivered but you cannot locate it, please check around the delivery location, with household members, reception areas, parcel lockers, building management, neighbours where appropriate, and any safe location where the carrier may have left the package.

You should also contact the shipping carrier where appropriate.

If you are still unable to locate your order, contact MirrorScare and provide your order number so that we can review the available shipping information.

ORDER CANCELLATIONS

Because the production and fulfilment process may begin shortly after an order is placed, we cannot guarantee that an order can be cancelled after production has begun.

Please review your entire order carefully before completing your purchase.

For further information regarding cancellations, returns, damaged products, and refunds, please review our Refund & Return Policy.

Nothing in this section limits cancellation or refund rights that cannot legally be excluded under applicable consumer law.

DAMAGED MIRRORS

If your MirrorScare product arrives damaged, please contact us as soon as reasonably possible.

Because mirrors can be damaged during transportation, we may require reasonable evidence to investigate a claim, including:

  • Clear photographs of the damaged mirror

  • Photographs of the shipping box and packaging

  • Photographs showing any visible damage to the parcel

  • A photograph of the shipping label

  • Your order number

  • Video evidence where reasonably necessary to demonstrate an issue

Please do not discard the mirror, shipping box, or protective packaging until your claim has been reviewed.

Once the issue has been assessed, we will provide an appropriate resolution in accordance with our policies and applicable consumer law.

CONTACT US

If you have questions regarding the production, shipment, tracking, or delivery of your MirrorScare order, please contact:

skellypaws@outlook.com

Please include your full name and order number so that we can locate your order and assist you as quickly as possible.

IMPORTANT NOTICE

By placing an order with MirrorScare, you acknowledge that you have read and accepted this Shipping Policy and understand that:

MirrorScare orders may require approximately 6–8 weeks to be produced, inspected, carefully packaged, shipped, and delivered.

Orders may not ship immediately after purchase, and tracking may only become available once production and fulfilment have been completed.

The stated 6–8 week timeframe is an estimate rather than a guaranteed delivery date and may be affected by circumstances outside our reasonable control.

Nothing in this Shipping Policy excludes or limits consumer rights or remedies that cannot legally be excluded under applicable law.